About Me
With over a decade of experience in IT management, I specialize in leading dynamic teams to achieve innovative solutions. My expertise lies in Agile methodologies, ensuring projects are delivered efficiently and effectively.
Education
Bachelor's in Healthcare Management and Health Informatics
Graduated summa cum laude from Colorado Technical University in 2017. Majored in Healthcare Management and minored in Health Informatics. This combination aligns with a leadership career track within a healthcare IT department.
Skills & Expertise
Agile Project Management
Scrum Mastery
Team Leadership
IT Technical Experience
Clinical EMR and Workflows
Process Creation and Improvement
Technical Documentation
Professional Experience
2024 – Present
Senior IT Manager
AdventHealth
I effectively managed a cross-functional team to drive significant improvements in endpoint device management.
2014-2024
IT Manager
AdventHealth
Responsible for managing a project team of engineers with diverse skillsets across desktop and mobile device management and virtual desktops and application delivery including Citrix, Azure VDI and Windows 365. Physical device management includes Windows PC’s, Apple devices (MacS, iOS, iPads) and Android devices (Samsung, Cisco, Zebra, etc.).
Led a team that researched and deployed products that integrated with the Cerner EMR. Research included finding a suitable secure messaging solution for the healthcare environment allowing clinicians and physicians to communicate securely and quickly. Integrations included the Philips bedside monitoring system and ensuring the enterprise Philips environment of over 45 facilities all upgraded to the same version of software and consolidated into a single service agreement. The majority of time was spent on strategy, understanding clinical workflows and researching solutions, solution testing, attending meetings with vendors and clinicians and leading out on meetings with presentations to large clinical audiences and c-suite executives.
Led a team that integrated various medical devices and systems with the Cerner EMR. Integration was accomplished by Cerner’s iBus system directly connecting to the devices using serial adapters or through backend servers. Managed day to day operations and leading through one on one conversations, performance reviews, reporting and time tracking. Developed written policies and procedures, Standard Operating Procedures and Work Instructions for the team. Developed and updated job descriptions. Led the team in projects, managing projects and as a resource manager for larger projects. Involved in the full life cycle of projects from creating scope documents to creating and driving a project timeline and deliverables. Reported weekly on project status calling out any risk or issues as they occurred. Devices integrated to Cerner included Bedside Monitors, Ventilators, Endoscopy Systems, Glucose Monitoring integration (Endotool, Glucomander) Lab Systems, Fetal Monitoring, IV Pumps and patient beds.
2011-2013
Application Analyst
AdventHealth (Florida Hospital) Professional Staffing Services Group
Provide support for the Florida Hospital Epilepsy Monitoring Program. Oversee the EEG systems attached to the hospital network. Coordinate with various IT, Biomed, Electronics and Research departments to ensure uninterrupted downtime and successful growth of the expanding program.
2007-2011
Field Service Engineer
Olympus
Managed over 1,000 customer accounts in the central Florida region providing technical support to Olympus computer and video medical devices.
2000-2007
Biomedical Electronics Technician
AdventHealth (Florida Hospital)
Provided on-site support for more than 3,000 medical devices and computer systems in a 7 hospital network.
1996-2000
Field Service Technician
STERIS Corporation
Installed and supported the Steris and Amsco medical equipment product line in a geographical area covering 3 states.
1996-2000
Biomedical Electronics Technician
Wuesthoff Memorial Hospital
Maintained, repaired and performed preventative maintenance on various medical devices. Responsible for efficient management of customers, accounts and equipment within the Hospital. Assisted other Technicians when necessary.
1992-1994
Biomedical Electronics Technician
Orlando Health (Orlando Regional Medical Center)
Maintained, repaired and performed preventative maintenance on various medical devices. Responsible for efficient management of customers, accounts and equipment within the Hospital. Assisted other Technicians when necessary.
1990-198
Advanced Biomedical Electronics Technician
US Navy Reserve
Rated as a Hospital Corpsman with a Biomed Equipment Technician specialty.
Maintained, repaired and performed preventative maintenance on various medical devices. Responsible for efficient management of clinicians, accounts and equipment within the Hospital. Assisted other Technicians when necessary.
Core Competencies
As an IT Technology Manager, I excel in implementing Agile methodologies and leading scrum teams to success. My focus is on optimizing processes and fostering collaboration.